Privacy Policy

NailVē is committed to protecting your privacy and ensuring that your personal information is handled in a secure, transparent, and responsible manner. 

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). A copy of the Australian Privacy Principles is available at: https://www.oaic.gov.au/ 

By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. 

We may collect personal information including: 

• Name 
• Email address 
• Phone number 
• Shipping and billing address 
• Purchase history 
• Website usage data (including cookies and analytics) 

We may collect your Personal Information through: 

• Our website (including checkout and forms) 
• Email and SMS sign-ups 
• Customer service interactions 
• Cookies and tracking technologies 
• Third-party platforms including marketing and communication platforms (such as Klaviyo) 

We use your Personal Information to: 

• Process and fulfill orders 
• Provide customer support 
• Send order confirmations and updates 
• Send marketing communications (where consent is provided) 
• Improve our website, products, and services 

By providing your email address and/or phone number, you consent to receive marketing communications from NailVē, including promotional messages, updates, and offers. 

• Email: You may unsubscribe at any time by clicking the unsubscribe link included in all emails 
• SMS: You may opt out at any time by replying STOP 

You acknowledge that message frequency may vary and that standard message and data rates may apply. 

We may use third-party platforms, such as Klaviyo, to manage and deliver our marketing communications. 

We may share your Personal Information with trusted third-party service providers, including: 

• Shopify (eCommerce platform) 
• Klaviyo (email and SMS marketing) 
• Payment processors 
• Shipping and logistics providers 

These third parties are required to handle your information securely and only for the purpose of providing services on our behalf. 

While we take reasonable steps to work with reputable service providers, we are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies. 

We may disclose your Personal Information: 

• Where you have consented 
• Where required or authorised by law 
• To service providers necessary to operate our business

Our website uses cookies and similar technologies to: 

• Improve user experience 
• Analyse website performance 
• Personalise content and advertising 

By using our website, you consent to the use of cookies. You may disable cookies through your browser settings. 

We take reasonable steps to protect your Personal Information from misuse, loss, and unauthorised access, modification, or disclosure. 

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain Personal Information only for as long as necessary to: 

• Provide our services 
• Comply with legal obligations 
• Resolve disputes 

You may request access to or correction of your Personal Information at any time by contacting us. 

We may require verification of your identity before fulfilling such requests.

By using our website and services, you acknowledge that: 

• You provide your information voluntarily 
• You are responsible for ensuring the accuracy of your information 

To the fullest extent permitted by law, NailVē shall not be liable for: 

• Unauthorised access to your information beyond our reasonable control 
• Errors, interruptions, or failures caused by third-party systems 
• Any loss or damage arising from use of our website or services 

We reserve the right to update or modify this Privacy Policy at any time. 

The latest version will always be available on our website. Continued use of our services constitutes acceptance of any updates.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us at: 

Email: support@nail-ve.com