Our guarantee
Love them or they’re free.
If your first set isn’t right, we will make it right or refund it. Here is exactly how it works, in plain words.
How it works
Three steps. No hoops.
Try your set
Apply it following the four steps and wear it as you normally would.
Tell us within 14 days
Contact us within 14 days of delivery with your order number, clear photos of the nails applied, and a short note explaining what didn’t work for you.
We fix it or refund it
We’ll help with a suitable replacement or refund the eligible set.
The terms
Conditions, without the fine print.
Who it covers
First-time NailVē customers only. Limited to one guarantee claim per customer, household and shipping address.
Time limit
Contact us within 14 days of delivery.
What we need
Your order number, clear photos of the set applied and any issue, plus a short note about your experience.
What is refunded
Your eligible first set, or we can help replace it with a better fit.
What is not covered
The guarantee doesn’t cover accidental damage, misuse, or a simple change of mind about the style or colour.
How you are paid
Refund to the original payment method within 5-7 business days, or store credit
Orders on repeat
The Love It or It’s Free Guarantee is for first-time customers and one qualifying claim only. Repeat purchases follow our standard returns and refund policy.
Your consumer rights
This guarantee is provided in addition to your rights under the Australian Consumer Law and does not limit or replace those rights.